We’re Here For You

Get in touch with the Virginia Employment Commission for further help and answers to your questions.

BY MAIL

Virginia Employment Commission 

P.O. Box 26441 

Richmond, VA 23261-6441 

ON THE PHONE

Call our Customer Contact Center at (866) 832-2363 

8:00am to 4:30pm, Monday - Friday (closed Saturday, Sunday and state holidays)  

IN PERSON

At any Virginia Works Office 

Locations

ONLINE

Fill out our Customer Contact Form 

FOR MEDIA INQUIRIES

Please contact our Communications Office at pio@vec.virginia.gov  

FOR VETERANS

If you would like to know more about Virginia's Veteran Program or our partnerships, please email veteran.services@virginiaworks.gov.   

For Employers

SEE ALL EMPLOYER FAQS

For general questions about Virginia unemployment tax, payments, or your employer account.  
Email employer.accounts@vec.virginia.gov or use our Voice Response System (VRS) by calling (866) 354-5579. Have your employer account number handy. If you need further assistance or prefer to speak to an agent, follow the instructions to contact a representative. 

If you are having difficulty signing into iFile/iReg  

  • Make sure you are registered with the VEC. A properly registered account with the VEC has a 10-digit account number (00######## or 000#######) 
  • If you have a temporary access number (F#########), use it along with your VEC Username and VEC Password to log in to iFile. 
  • Make sure you are using your VEC Account Number, VEC Username and VEC Password 
  • Your enrollment in Business iFile/iReg may have expired. Re-enroll here for the VEC ONLY 
  • Email the VEC at ifileVEC@vec.virginia.gov or call (804) 786-1082 

If you need to obtain Statistical Labor Market Information  
Contact the Economic Information & Analytics Division at Virginia Works at:  
LMI@virginiaworks.gov or (804) 786-7496 

Use our Customer Self Service portal to log into your account and get the latest claim status updates, or call (800) 897-5630 and follow the prompts for claim information

To confirm or update your payment method, call (800) 897-5630 and follow the prompts for payment information

For information on reasonable accommodations, please contact Brenda Henderson at Brenda.Henderson@vec.virginia.gov or by phone at (804) 718-5209. 

Virginia Relay enables people who are deaf, hard of hearing, Deaf/Blind, or speech disabled to communicate by TTY (text telephone). Individuals who need this service can access the Virginia Relay Center by dialing 711 or (800) 828-1140. 

For information on language translation services, please contact Lorna Battles, Language Access Coordinator at Ma.Lorna.Battles@virginiaworks.gov, or by phone at (804) 584-9841 (VA Relay 711). 

Do you prefer to speak another language? 

Contact the Webmaster to report a technical issue with the VEC website. This form is not for business purposes.