The Virginia Employment Commission's Customer Self-Service (CSS) online portal is available for filing initial claims, reactivating existing claims, and filing weekly claims for unemployment benefits. You may only file an initial claim or reactivate an existing claim on CSS during the hours of 7:30 a.m. to 8 p.m. Monday through Saturday, and noon to 8 p.m on Sunday. If you are unable to use the online services, you can file a claim by calling 1-866-832-2363 (Monday through Friday from 8 a.m. to 5:00 p.m.).

Note:  In order to continue to make improvements for our customers, the VEC has scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9 a.m. to noon when customers are not able to access self-service platforms.  The end times are approximate.