VEC’s Customer Contact Center
The Customer Contact Center provides support in English, Spanish, Vietnamese, Mandarin, Arabic, Amharic, Korean, Filipino, Persian, Urdu, Hindi, and French. Callers can select their preferred language when they contact the center for assistance. The Customer Contact Center can be reached at: (866)-832-2363.
VEC’s Website
The agency’s website offers translated content in 13 languages to help customers better understand and access key services. This service is provided VEC by Google Translation as an auxiliary aid and convenience to those using the services offered on the VEC Home Page. The translation service and materials at this site are provided utilizing a software program and are provided "as is" and without warranty of any kind, either expressed or implied, as to the accuracy, correctness, or reliability of any translations made from English into any other language, or translations from any foreign language into English. We apologize for any translation that is not correct.
Additionally, our askVEC virtual assistant can answer questions in 7 languages, offering multilingual support around the clock.
Translating Vital Documents
VEC also prioritizes the translation of vital documents—those critical to accessing benefits, programs, or legal rights. These documents are made available upon request in formats that are clear and understandable. We also take reasonable steps to translate vital website content and electronic documents to ensure LEP individuals can access essential information such as how to file a claim, access services, or understand their rights under the law. Translations are available in electronic, printed, or oral form upon request.
Digital Accessibility
VEC is committed to ensuring that its website and digital services are accessible to all users, including individuals with disabilities. We strive to comply with WCAG (Web Content Accessibility Guidelines) and other applicable digital accessibility standards. If you encounter a barrier while using our digital tools or online content, you may contact our Digital Accessibility Coordinator at customeradvocate@vec.virginia.gov, contact the Customer Contact Center at (866) 832-2363, or write to:
Attention: Customer Advocate
Virginia Employment Commission
P.O. Box 26441
Richmond, VA 23261-6441
