Thank you for contacting the Virginia Employment Commission Webmaster. This form is for reporting technical issues or problems with this website (www.vec.virginia.gov) only. If your message does not involve this website, you will not receive a response from this form.
Please note: We cannot assist with Customer Self-Service (CSS) or Employer Self-Service (ESS) account issues.
Need Help? Start Here:
If you need assistance unrelated to accessibility or cannot find answers on our website, please submit a request using our online form: VEC Customer Contact Form (office.com)
This form is for both employers and claimants. Your request will be reviewed and answered in the order received. This form can be used for many types of questions, not just claim issues.
You can also call the Customer Contact Center at (866) 832-2363.
Employers:
If you need help with your Employer Self-Service (ESS) portal, account access, or filing unemployment insurance taxes, please visit Employers in the Commonwealth of Virginia | VEC. For help with filing reports or paying UI taxes, visit Filing Unemployment Taxes | VEC. You may also call the Employer Assistance Line at (866) 354-5579.
Claimants:
For filing or managing your Unemployment Insurance claim, including appeals, document requests and to view claim status, please log in to the Claimant Self-Service Portal.
Need help logging in to CSS with ID.me?
