Unemployment Insurance

The Virginia Employment Commission's Customer Self-Service (CSS) online portal is available for filing initial claims, reactivating existing claims, and filing weekly claims for unemployment benefits.  If you are unable to use the online services, you can file a claim by calling 1-866-832-2363 (Monday through Friday from 8:00 a.m. to 5:00 p.m.).

Note:  In order to continue to make improvements for our customers, the VEC has scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9 a.m. to noon when customers are not able to access self-service platforms.  The end times are approximate.


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View tutorials on creating an account on the new Claimant Self Service System

The Virginia Employment Commission (VEC) administers the unemployment compensation program that provides temporary financial assistance to individuals who become unemployed through no fault of their own.  Benefits are paid through taxes on employers covered under the Virginia Unemployment Compensation Act.  No part of the cost of your unemployment benefits is deducted from your earnings.

Basic Steps to Qualify for State Unemployment Benefits

(click to learn more)

Filing Your Initial Claim

You can file either online or by telephone for your initial claim (to file online, please select below to get started)

To file by using the telephone, please call 1-866-832-2363. Call volume in our contact centers is exceedingly high. If you experience delays, please use the online portal to file your initial claim for UI benefits.

Continuing/Weekly Claims

It is your responsibility to file your weekly continued claim on time, each week, while you are receiving benefits. Please understand, filing your weekly claim is different than the initial claim. You will use the online portal to file the weekly claim or call the interactive voice response number.

Contact Information Changes

If your contact information changes at any time, it is your responsibility to notify us immediately at: 1-866-832-2363 or complete the name/address change form: Instructions | Form.

Text Telephone Relay/TTY Callers

For TTY Callers: Virginia Relay, Call 711
Virginia Relay enables people who are deaf, hard of hearing, deaf/blind, or speech disabled to communicate by TTY (text telephone).

Important Information Regarding Your Claim

Special Circumstance Information and Forms

These forms are to be used only after being directed to do so by a VEC representative.

Other Resources