The Virginia Employment Commission is mailing overpayment waiver applications to individuals with overpayments that meet specific requirements. Please note, if you receive multiple overpayment waiver applications on a single day, you only need to complete and return one waiver application for consideration. Additionally, you should only complete an overpayment waiver application that was mailed to you. Making a copy of another individual's waiver application form to complete and return on your own behalf will likely result in your application being unable to be reviewed.
The fastest way to apply for new unemployment benefits, file an additional claim, reopen an existing claim, and certify for weekly benefits is through the Virginia Employment Commission's Customer Self-Service (CSS) online portal. Click here to access the CSS portal.
If you are unable to use the online portal, you can certify for weekly benefits using our Voice Response System (VRS) by calling 1-800-897-5630.
You may also apply for new unemployment benefits, file an additional claim, reopen an existing claim and ask questions about an existing claim through our Customer ContactCenter by calling 1-866-832-2363 (Monday through Friday from 8:00 a.m. to 5:00 p.m.)
Note: In order to provide you with improved service, our systems will be offline for scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9:00 a.m. to 12:00 p.m.The end times are approximate.