If I lost or haven’t received my Personal Identification Number (PIN), what steps should I take?

If you've lost, forgotten, or never received your PIN, go to a Virginia Works Office nearby to request a new one. Bring your state issued photo ID (driver's license, passport, passport card, or state ID) for verification. The Customer Contact Center can't help over the phone. Find your nearest Virginia Works Office.

If you are not in Virginia and can't visit a Virginia Works Office, mail a signed request for a PIN resend to:

Virginia Employment Commission
P.O. Box 26441 
Richmond, VA 23261-6441

Include copies of your photo ID, Social Security card, and birth certificate (front and back).